Refund & Cancellation Policy

Effective 6 August 2026.

Refunds

If you are not happy with Supplier Data Ops, email batuhan@ceyhanlabs.com within 14 days of a charge and we will refund it in full. You do not need to give a reason.

Refunds are returned to the original payment method. Once approved, Paddle.com Market Ltd processes the refund; how quickly it appears depends on your bank or card issuer, and typically takes five to ten business days.

The 14-day window applies to each charge, including renewals. If a renewal caught you by surprise, tell us within 14 days and we will refund it and cancel the subscription.

Cancelling

You can cancel at any time from Manage billing on your dashboard, which opens the billing portal. There is no cancellation fee and no minimum term.

Cancellation takes effect at the end of the billing period you have already paid for. You keep full access until that date, and you are not billed again. Cancelling does not delete your account or your import history — the account reverts to the Free plan and its monthly allowance.

Free plan

The Free plan costs nothing and needs no card, so nothing needs refunding. See the pricing page for what each plan includes.

Failed payments

If a renewal payment fails, your subscription is marked past due and paid features are paused while the payment is retried. Your plan and history are kept during this period. If the payment cannot be collected, the subscription is cancelled and the account returns to the Free plan.

How to reach us

Email batuhan@ceyhanlabs.com with the email address on the account. We aim to reply within two business days. Because Paddle.com Market Ltd is the merchant of record, you may also contact them directly about a charge on your statement.